If you are seeking a refund you will need to contact us by either calling the studio during our opening hours or by online using our contact form, making sure to quote any certificate numbers from your purchase.
By asking us directly for a refund, you can receive your money back with in 24 hours. Issuing a chargeback from Paypal or your credit card company can take from 30 to 70 days to complete and may result in additional charges.
In the unlikely event that you do not receive your certificate following a sucessful payment, a link to your certificate will be emailed or a full refund will be issued as soon as possible.
Each certificate contains a unique code for that certificate, You will NOT get a refund from us if a certificate code is marked as REDEEMED on our database.
We reserve the right to refuse sale to any customer without giving a reason for such refusal.
We do NOT offer refunds for digital downloads of flash sets as they are available online and easily accessible after a completed purchase.
Subject to conditions, we can and will provide transaction details to the SFO (www.sfo.gov.uk) if we find a certain transaction to be fraudulent.
If you have any comments or questions about your purchase, or our products in general contact us by using the contact form. We will endeavour to respond to all customer service enquiries within 2 working days.
Our gift certificates are emailed to you when purchased online, You can print them from your email, Your certificate will contain a unique number, QR code/link to your certificate and detailed instructions on how to use it.
Our session certificate allows you to book an appointment over the phone using the unique serial number on your certificate, Please allow 24 hours from ordering before making your appointment. (minimum session time is 1 hour)
Once purchased, our flash designs are an instant digital download, There are no refunds available for these downloads. For more information please contact us.